WHAT ARE THE MAIN INGREDIENTS IN YOUR SKINCARE PRODUCTS?
Our products feature natural plant extracts such as green tea, aloe vera, and rose essence. Each product's ingredients are listed on its individual page, so you can see the benefits and origins of each component.
WHICH PRODUCTS ARE SUITABLE FOR MY SKIN TYPE?
We offer products tailored for various skin types, including dry, oily, sensitive, and combination skin. Please refer to each product’s description for guidance. For personalized recommendations, check out our skin type guide or contact our customer service.
HOW TO USE EMBAROMA SKINCARE PRODUCTS?
Detailed usage instructions for each product are provided on the product pages. Generally, we recommend following the steps outlined to achieve the best results. You can go to the product page you are interested in or have purchased. In the product details, the usage method is indicated.
HOW DO I PLACE AN ORDER ON YOUR WEBSITE?
Select the products you wish to purchase, click “INQUIRY NOW” and proceed to the checkout page.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major T/T, credit cards and PayPal. All transactions are securely processed with encryption to ensure your safety.
HOW DO I CREATE AND MANAGE MY ACCOUNT?
Click the “Sign Up” button at the top right of the page and fill in your details to create an account. Once logged in, you can view your order history, update personal information, and manage your subscriptions.
WHAT IF I FORGET MY PASSWORD?
On the login page, click “Forgot Password” and follow the instructions to receive a password reset link via email.
HOW DO YOU PROTECT MY PERSONAL INFORMATION?
We use stringent security measures to safeguard your personal data. For more information, please review our privacy policy.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us through:
Whatsapp: +86 13626699388
Email: [email protected]
Live Chat: Click the chat icon at the bottom right of the page for instant assistance.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM. Response times may be longer during weekends and holidays. Thank you for your patience.
